Terms of use and community rules
The rules for using DMV Decoded, creating an account and posting reviews, questions, answers and photos.
Effective date: October 31, 2026.
These terms apply to DMV Decoded, run by MRServices, ul. Ekologiczna 3, 05-816 Reguły, Poland, tax ID (NIP) 5833067752 ("we"). They are our terms of service for services provided electronically. By using the site you agree to them. How we handle personal data is explained in our privacy notice.
Not a government website
We are an independent, privately owned website. We are not a DMV or any government agency, and we are not affiliated with or endorsed by one. Information here is a summary of official sources; the agency's own website is always authoritative. Check with the agency before you travel or apply.
What the site offers
All services are free:
- browsing the directory of DMV offices, guides, plans and news, without an account;
- an account, which lets you post reviews, questions, answers, photos and correction requests;
- the contact form;
- the newsletter, which you can join and leave at any time.
You need a current web browser with cookies enabled for signing in and forms, and an e-mail address for an account, the contact form or the newsletter.
Information on this site
We take office data and rules from official sources and show where each comes from and when we last checked it. Agencies change hours, rules and fees without notice, so we cannot guarantee that everything is current or complete, and we are not responsible for decisions an agency makes about you. Nothing in these terms limits liability that cannot be limited by law.
Accounts
You must be at least 16 to create an account. Give a real e-mail address you can confirm, and keep your password safe. One account per person.
Your agreement with us for an account starts when you create it and lasts until you delete it. You can delete your account at any time from your account page; this removes your account and everything you posted from the site. We may suspend or close an account that seriously or repeatedly breaks these rules, and we will tell you why by e-mail.
Community rules
Everything you post is checked by a moderator before it appears. We publish only posts that:
- describe your own experience at that office (no reviews for others, no paid or incentivised reviews, no reviews of your own employer or business);
- contain no personal data, yours or anyone else's, such as licence numbers, phone numbers, addresses or names of staff or other visitors;
- contain no ads, spam, links to non-official sites, abuse, threats, discrimination or illegal content;
- don't claim to speak for a DMV or any government body;
- for photos: you took the photo yourself, and it shows no faces, licence plates, screens or documents.
We never edit what a review says. Ratings are the average of published reviews on this site only.
Moderation decisions
If we reject or remove your post, we tell you which rule it broke; you can see the reason on your account page. If you disagree, write to us through the contact form within six months, and someone who did not make the first decision will review it. You may also take the matter to a court or an out-of-court dispute settlement body.
Reporting content
Anyone can report a published post they believe is illegal or breaks these rules through the contact form or at hello@dmvdecoded.com. Tell us where the post is, why you think it is illegal or against the rules, and your name and e-mail address (you may leave these out for reports of child sexual abuse material). We confirm receipt, decide promptly and tell you the result. Authorities and anyone else can reach us at the same address, in English or Polish.
Licence for what you post
You keep the rights to your posts. By posting you give us a free, non-exclusive, worldwide licence to publish, display and adapt them (for example resize photos) on this site and in its newsletter, for as long as they are on the site. You confirm that you have the right to post what you send us.
Corrections
Correction requests are checked against official sources by an editor before anything changes.
Complaints
If something on the site doesn't work as these terms describe, tell us through the contact form or at hello@dmvdecoded.com, with a short description of the problem and an e-mail address for our reply. We answer within 14 days.
Changes, law and contact
We may update these terms, for example when we add a feature. We will post the new version here with a new date and, if you have an account, e-mail you at least 14 days before a change that affects you takes effect; you can delete your account before then if you disagree.
These terms are governed by Polish law. If you are a consumer, this does not take away the protection given to you by the mandatory law of the country where you live, and you can bring a claim in the courts there.
Questions: contact form or hello@dmvdecoded.com.